When: Monday January 22., Tuesday January 23. and Monday February 5. 2018 , 10-16.00 hrs.

Where: Landgoed Oostbroek, Bunnikseweg 39, 3732 HV De Bilt, The Netherlands

For whom: employees and volunteers with coordinating front desk tasks, board members

Cultural institutions need to focus more on the managerial aspects of their organisation. In this context very valuable ideas can be found on the workspace. Employees and volunteers involved in front desk tasks are the ones able to detect where e.g. costs can be limited or how the visitors’ experience can be improved. Especially for those valuable staff members, this three days course is developed. During this course participants get a better understanding of organisation processes, they draft concrete proposals for improvements of their institutions performance and get guidelines on how to stimulate implementation at their workplace. As a result they will become more involved, develop a constructive and positive attitude and know how to contribute to the institutional goals…

Day 1
Inspiring examples of cultural entrepreneurship. Focus on the relationship with visitors/users. Introduction of participants and their organisations, self-scan to detect personal and institutional issues.
Day 2
Role of the context and environment of the organisation. Financial sustainability. Getting to work on your own plan, with help of the course leader and other participants.
In between Explore opportunities for improvement and change within your own organisation. Examine the level of support and the underpinning of your plans.
Day 3
Focus on the internal organisation. How to get mental and practical support for improvements? How to make sure that your suggestions for improvement and change are welcomed and subsequently carried out? Training on how to present your plans. You will receive feedback to improve the content, structure and underpinning of your proposals.

Submission before January 15th on the website of Landschap Erfgoed Utrecht.

Participation in this course is free, due to the pilot status, as part of the EMPHOS project.

EMPHOS Welcome Letter